STORE POLICY
Customer Care
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Payment Methods
Credit / Debit Cards - PAYPAL - Offline Payments
Wholesale Inquiries
Please get it touch if you wish to get wholesale pricing on our products. If you are looking for an amount not listed on our website please contact our customer services here
Privacy & Security
Ida Scent is totally committed to protecting your privacy and security.
We need to collect information about you in order to process your order and to provide you with the best possible Customer Service . We do not sell, transfer or disclose any of your personal information to third parties apart from when processing payments to your credit card supplier. We only use the information you provide in accordance with the GDPR.
What Personal Information Do We Collect?
Below is a list of the different types of personal data that we may collect from you through various interactions :
Aggregated Data : This data is non-identifying data. We’ll never store information that we don’t have a legal and fair reason for retaining.
Identifying Data : This data is what helps us identify you as an individual. This can be anything from your name and title to your customer number if you have an online account with us.
Contact Data : This is the data we collect that helps us to contact you and is usually in the form of an address, telephone number, postal address, or email address. It may also be a username on social media.
Financial Data : These are the details about your bank account or payment card. We’ll only request this information when you make a purchase online.
Transaction Data : This is the information we collect when you make a purchase from us online. This information includes when you made your purchase, what items you purchased, and how you chose to pay for your items. It also includes the location that we sent the items to and any offers or discounts that were applied to the purchase.
User Data : This is the information that we collect about you as a user of our website. This data allows us to create a better picture of you as a consumer and helps us to ensure we’re creating a great product offering to match demand.
Interaction Data : This is the data we collect that shows us how you interact with our website and products. It can include what you click on or interact with on our website or the products.
Marketing & Communication Data : This is information revolving around marketing material and your preferences, which you set when you create an online account with us or sign up to subscription and email communications.
We want to ensure we’re sending you marketing emails with content you’ll love and this data helps us to tailor and improve those emails and other marketing materials.
Payment Data
Shopping at Ida Scent is as safe and secure as possible. We use the highest security when dealing with payments online. Your credit/debit card details are not seen by us either during or after the transaction. Payment is taken by Sagepay who are the largest independent payment service provider in the UK.
Data Security
We are dedicated to preventing unauthorised access to your private information and ensuring a safe and secure online shopping experience. It is impossible for anyone to intercept your payment details between your computer and our secure server. You can be sure of this by checking the web address at Checkout as it will start with “https” instead of the normal “http”. Also a key or small padlock will appear at the bottom of the web browser.
Email Communication
We will email you to confirm orders, or to assist you with any queries in regards to your order. If you have subscribed to our Newsletters in order to receive updates about new products & special offers, and you no longer want to receive these, then you can unsubscribe from these promotional emails at any time by following the unsubscribe directions that appear at the bottom of each email. Please note, we do not use your information to subscribe you automatically to these marketing emails.
When you send an email to Ida Scent using our “Contact Us” feature, your information is only kept until your query has been satisfactorily responded to. Your name and email address from that correspondence are not automatically retained for any future marketing initiatives or contact.
Cookies and their use
“Cookies” are small pieces of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data are used to help our server remember you while you browse our site from one link to the next, and allows us to improve the quality of your experience when you visit our site. Cookies also allow you to place items in your shopping basket, continue browsing, and come back to check out at a later time. You can modify your browser settings if you wish to prevent this from happening.
Mailing Lists
As part of the registration process for our monthly e-newsletter we collect personal information. We use that information to tell you about seasonal news, offers, new products and important dates. We never release your email details with other organisations or businesses.
We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.
Storing Your Personal Data
All information you provide to us is stored on our secure servers or those of our ticketing systems. Any payment transactions will be encrypted using SSL technology.
Any question?
If you have any questions regarding our Privacy Policy, then feel free to contact us at:
Email: info@idascent.co.uk